At Morealis, we understand how important it is for you to find the right product for your home. Simply email us at support@morealis.co or call us on the number down below!
A minimum restocking fee of 15% will be applied to any Returns.
All returns must be reported within 30 days of delivery. If your return exceeds the 30-day mark, we will not honor the return request.
Forno: Returns accepted up to 30 days after delivery. Damage must be reported upon taking delivery and delivery should be refused if your order is damaged! A 30% restocking fee per product may apply for customer remorse returns. Returns are not accepted for products that have been unboxed or installed.
Forte | ILVE: Returns are accepted for up to 30 days after delivery. A return shipping and a 15% restocking fee per product may apply. Returns are not accepted for products that have been unboxed, used, or installed! For products that arrive damaged, damage must be documented with photos and the delivery must be refused.
Returns
Here's how to get started on your return:
1. To start your return, please email us at support@morealis.co with the subject headline: "Return, Order #" and please state the reason for your return in the body of the email.
2. Let us know the reason why you're initiating the return. If it was any fault on our end, such as product damage upon arrival, please let us know as soon as possible so we can correct our mistake. (Please read policy down below for more details)
3. When repackaging the item, please make sure your item is unused, doesn't have obvious signs of wear and tear and has never been opened from its individual plastic wrap. If we receive the item(s) back and such conditions are broken (evidence will be taken), then there may be additional fees of up to 15% your order amount.
4. Please be ready to submit evidence by taking photos of your item(s) if we request that of you via email, in case we need more context of your situation. Please expect us to request 3-5 images, clearly highlighting issue/damage of the product.
5. The customer must pay all costs related to return shipping even if they chose free shipping at checkout. The only instances in which customers do not have to pay for return shipping is if the item arrives damage upon arrival (see more information down below) or there was any fault on our behalf (we will contact you via email under specific circumstances at all times).
To ship it back to us, you can either contact us and we'll provide you a return shipping label (additional fees of the shipping label cost will be deducted from your refund) or you can ship it back to us and once we process and approve the return, you’ll be automatically refunded on your original payment method.
6. If we were unclear or you still have any additional questions, email us at support@morealis.co or call us at (800) 441-9246.
Parts Missing?
If for any reason you received your order and there are parts missing from your order, please contact us immediately at support@morealis.co and we will issue out a replacement order for your missing parts right away.
Click here for Shipping Page
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1-3 business days for us to process and produce your order in time for your order to ship out. You can track your order here.
Changed your mind?
If for any reason you changed your mind and decided you do not want your order, you may cancel and receive a full refund within 12 hours of your purchase. Once 12 hours has gone up, our team may have processed your order and we may be unable to cancel your order immediately. If the item arrives damaged or not in original condition (evidence will be provided), we have the right to charge a restocking fee of 15% depending on the severity of the issue. All communication will be properly communicated via support@morealis.co.
Item arrived damaged?
It is your responsibility to inspect products that are delivered to you to determine if your items have any damage or defects. You MUST notify us via email of damage or defects within 5 business days of accepting delivery. There are NO EXCEPTIONS.
If you notify us of damage or defects within 5 business days of delivery:
- Email us at support@morealis.co to report the damage. If you call us we will ask for you to send an email for documentation purposes.
- We will offer free replacement parts, a discount to keep the item as is, or allow a refund/replacement.
- We are an online only dealer and are unable to perform or coordinate repairs for damaged items.
- Your items cannot be used in any way to be eligible for replacement parts, a discount, or a refund/full replacement.
- If you choose to keep the item for a discount or to accept replacement parts, you have 3 business days to accept or reject the offer. You still cannot use your items during this time.
- Keep packaging, box, and items in case the item needs to be inspected by the freight carrier.
If you don't notify us of damage via email within 5 business days:
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We will not offer any refunds, free replacement parts, discounts, or exchanges under any circumstances. After 5 business days, we are outside of our time window to file claims with the freight carrier or manufacturer.
- We can sell you replacement parts for repair.
Please note, some of our products may arrive with residue on them, which is a byproduct of the manufacturing process. Morealis is not responsible for the costs associated with cleaning or removing manufacturing residue from delivered products.
There are NO EXCEPTIONS.
Parts missing?
If your item received parts that are missing, please contact us immediately at support@morealis.co and we will follow up with the shipping carriers and get your item(s) to arrive to you or a replacement part if the item(s) is lost.
Product Never Arrived?
If your product has still not arrived, please give us a call at (800)-441-9246
Payment Options
Currently, we are using Shopify payments and Paypal as our payment gateways. We currently accept credit cards from Visa, Mastercard, Discovery, American Express.
Refunds (if applicable)
Once your return is approved and inspected, we will send you an email to notify you that we have received your returned item. Please note that it can take 5-10 business days for your banks or credit card companies to process the credit and to have it appear back in your bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Note, it may take 4-7 business days for refunds to be displayed on your account.
If the time period has expired and still no credit has been issued, please contact support@morealis.co to follow up.
After that, we will contact your bank and figure out for you. There is often some processing time before a refund is posted.
If you’ve done all of this and we ask you for your patience and we will get back to you as soon as we can at support@morealis.co.
Address:
Morealis,Inc.
1611 N Interstate 35E, ste 412
