Shopping online should be fun, so don’t be afraid to mix things up! If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging. To be eligible for a return, your item must be unused and in the same condition that you received it.
PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 15% RESTOCKING FEE (Choose the "Free Return" option at shipping checkout to have a return label provided.) If you do not choose this option, you are responsible for shipping the item back at your own cost in addition to restocking fees
Morealis does not cover the cost for return shipping. Shipping costs are non-refundable. The cost of the return label will be deducted from your refund. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
Please reach out to firstname.lastname@example.org to start your return! :)
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer without contacting us first as there is no way for us to track the return package.
We have a warehouse that handles our returns. If a product was returned and we cannot verify the return, there will be no refund. NO EXCEPTIONS! Please reach out to us to submit a return claim.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Note, it may take 4-7 business days for refunds to be displayed on your account.
If the time period has expired and still no credit has been issued, please contact email@example.com to follow up.
After that, we will contact your bank and figure out for you. There is often some processing time before a refund is posted.
If you’ve done all of this and we ask you for your patience and we will get back to you as soon as we can at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We do not currently offer refunds if your item was a gift.
9322 3rd Avenue
Brooklyn NY 11209