I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 1-3 business days for us to process and produce your order in time for your order to ship out. You can track your order here.

HOW LONG IS THE SHIPPING TIME?
U.S orders will be shipped via USPS & FedEx or UPS and International Orders will be shipped depending on the fulfillment center the product is from.

  • Average transit times to the United States: 5 - 15 Business days
  • Average transit times with Express Shipping: 3-10 Business days
  • Average transit times to International: 7-20 Business days
  • Canada, Europe * 7-20 Business days

  • Australia, New Zealand * 7-20 Business days
  • Mexico, Central America, South America * 7-20 Business days
  • Russian Federation: 7-20 days

*Please note this does not include our 1-3 day processing time*

    There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

    WILL I RECEIVE A TRACKING NUMBER?

    We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

    When you receive your tracking number, if you need help tracking your order you can go here. 

    CAN I CANCEL MY ORDER?

    Yes, you are eligible to cancel without penalty within 12 hours of your purchase!

    If for any reason you changed your mind and decided you do not want your order, you may cancel and receive a full refund within 12 hours of your purchase. Once 12 hours has gone up, our team may have processed your order and we may be unable to cancel your order immediately. However, once you receive your item, you have 60 days to return your item to us (please make sure you return the item in its original condition) and you will receive a full refund. If the item arrives damaged or not in original condition (evidence will be provided), we have the right to charge a restocking fee of 15% depending on the severity of the issue. All communication will be properly communicated via support@morealis.co.

    (Choose the "Free Return" option at shipping checkout to have a return label provided and your return shipping cost voided.) If you do not choose this option, you are responsible for shipping the item back at your own cost in addition to restocking fees (if applicable).

    I HAVE ENTERED AN INCORRECT ADDRESS!
    If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at shop@morealis.co. If the address is wrong, we can correct this within 24 hours.

    Item arrived damaged?

    If your item arrived damaged or is broken from transit, please send us evidence immediately to support@morealis.co. 

    We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

    If this happens to you, please contact us with:
        - Your order number.
        - A picture of the damaged product.
    Once received, we'll be happy to send out another free of charge.

    Once your evidence is identified and approved, we may or may not send you a return label to return the item back to our facilities. If a return label is provided, customer is responsible for returning the faulty item back to our warehouse for proper inspection. If a return label is not provided, customer does not need to send the item back to us and may keep the item.

    In terms of the replacement item, we will issue a replacement product sent to you within 1-2 business days free of charge. Morealis will take responsibility for shipping damage negligence. If you have used the item and damaged the item while using it, depending on your case and severity of the issue, we have the right to deny your return request, depending on the severity of the damage, etc. 

    Parts missing?

    If your item received parts that are missing, please contact us immediately at support@morealis.co and we will get you a replacement and the rest of the parts sent to you right away.

    Product Never Arrived? (if applicable)

    We understand how important it is for you to get your product so please allow 1-2 business days for your order to be successfully automated in our systems.

    Need to Track Your Order? Click here!

    If you are looking to track your order or need more information on your order, please use our track your orders page to locate information about your order.

    In addition, please make sure to ask your neighbors or anyone around your neighborhood that may have potentially received the item from the postal carriers. 

    If there is no information in regards to your order, or your item is lost in transit, please contact us at support@morealis.co for our customer support team to get back to you and we will reach out to our shipping providers to help assist with your inquiry.

    I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

    If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

    For more information on our Returns Policy, click here!

    For more information on our Shipping Information, click here!

    For more information on our Privacy Policy, click here!

    For more information on our Terms and conditions Policy, click here!

    Looking for your order? Click here!